Support

Found a bug, have a question, or want to request a feature? I read every message.

Email is the fastest way to reach me. Include your device model and app version if reporting a bug.

I typically respond within 24 hours.

Common Questions

How do I cancel or manage my subscription?

Open your device's Settings → tap your name at the top → Subscriptions → Poker Tracker Pro. From there you can change your plan or cancel. Subscriptions are managed by Apple, not within the app.

How do I request a refund?

All purchases are processed by Apple. Visit reportaproblem.apple.com to request a refund directly from Apple.

How do I enable iCloud sync?

In the app, go to Settings and toggle on iCloud sync. Make sure you're signed into iCloud on your device (Settings → your name → iCloud). Sync happens automatically in the background.

Can I export my data?

Yes. Go to Settings → Export Data. You can export your full session history as CSV or JSON. This is a free feature — no Pro subscription required.

I lost my data. Can you recover it?

Your data is stored locally on your device (and in iCloud if sync was enabled). I don't have access to your data and cannot recover it. If you had iCloud sync enabled, reinstalling the app should restore your data automatically.

Can I import data from another poker tracker?

Yes. Poker Tracker Pro supports importing session history from other trackers. Go to Settings → Import Data and follow the instructions for your specific format.

How do I delete all my data?

Go to Settings → Delete All Data. This permanently removes all sessions, opponents, and bankroll entries from your device. If iCloud sync is enabled, data will also be removed from iCloud.

Something else?

Email me at jack@pokertrackerpro.com. Bug reports, feature requests, questions — I read everything and reply personally.