Email is the fastest way to reach me. If you're reporting a bug, include your iPhone model and the app version.
Email jack@pokertrackerpro.comI usually reply within 24 hours.
Common questions
What's the difference between monthly and lifetime Pro?
Both unlock the same Pro features. Monthly is A$3.99 and renews each month until you cancel. Lifetime is A$14.99 once, with no renewal. Prices may vary by App Store region.
How do I cancel the monthly subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, then Poker Tracker Pro. Subscriptions are managed by Apple, not inside the app.
I bought lifetime Pro. How do I get it on a new iPhone?
Sign in with the same Apple Account, open the Pro screen in the app and tap Restore Purchases.
How do I get a refund?
All purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
How do I turn on iCloud sync?
In the app, go to Settings and turn on iCloud sync. Make sure you're signed in to iCloud on your iPhone. Sync then runs in the background.
Can I export my data?
Yes, with Pro. Go to Settings, then Export Data, to export your session history as CSV or JSON.
I lost my data. Can you recover it?
Your data lives on your iPhone, and in your iCloud account if sync was on. I don't have access to it and can't recover it. If iCloud sync was on, reinstalling the app should restore your data.
How do I delete all my data?
Go to Settings, then Delete All Data. This permanently removes your sessions, opponents, home games and bankroll entries from your iPhone, and from iCloud if sync is on.
Something else?
Email jack@pokertrackerpro.com. Bug reports, feature requests and questions all come straight to me.